Why is my content not updating on my live website?

When you publish updates, you might still see the old content—here’s why, and what you can do about it.

What Is Cache?

• Cache stores a “snapshot” of each page as plain HTML.
• Instead of regenerating pages on every request (which can be slow), the server serves this static version instantly.

Benefits of Caching

• Speed: Pages load in milliseconds, boosting user experience and SEO.
• Reliability: If your server encounters an error, the last good cached page can still be served.

Who Sees the Cached Version?

• Anonymous visitors always get the cached snapshot.
• Logged-in editors in Preview Mode see the latest unpublished content (uncached), which can be slower.

Why Your Visitors Aren’t Seeing Updates

• After you publish, the site checks for changes every 5 minutes and then refreshes the cache.
• Until that refresh happens, visitors will continue seeing the old cached page.

Clearing Cache Manually

1. In the dashboard, click the ▼ next to Publish and choose Clear Cache.
2. Wait ~30 seconds for the refresh to propagate.
3. Reload the live page (or use an incognito window to simulate an anonymous visitor).

When to Clear Cache Yourself

• Urgent updates: You need the new version live immediately, not after the 5-minute interval.
• Indirect changes: You updated media, modules, or tags that appear on other pages—automatic dependency checks usually clear related pages, but edge cases may slip through.

Quick Test:
Open your site in an incognito/private-browsing window. If you still see old content, hit Clear Cache and refresh until the new version appears.

Need Help?

Feel free to contact us at support@gutensite.com  or support@hellomarket.io.