Our standard customer support includes email and chat, with phone assistance available for Pro clients (see our philosophy and promises). Please think of us as a member of your team, rather than a massive call center offering generic help at every hour. As a small group of expert technical, creative, and strategic consultants, we give you our full attention. We promise a response within 24 business hours, usually much faster. At any given moment, we may already be on a call, so to expedite the resolution, please send a detailed email describing your problem or goals, complete with links, screenshots, or a video capture.
If you prefer a live session, you can schedule a time on our support calendar for a video call. This allows us to tackle issues proactively, involve the right team members and avoid wasted time due to phone tag.
For a more fully integrated and responsive experience, consider upgrading to our premium Web Team package. You’ll receive a dedicated and preferential channel to our entire team; for less than the cost of a part-time intern, you’ll have professional competencies on demand, seamlessly integrated with your daily needs.
Have more questions?
Feel free to reach out to us at support@gutensite.com or support@hellomarket.io. Alternatively, you can schedule a free consultation call at Gutensite.com/appointment.
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